Goods must be returned complete, unused and in their original as new condition, in 14 days, with all accessories and instructions and also in its original packing. We will ask the reason for your return in order to value your feedback . Best Present will make the reimbursement no later than 14 days after we received from you the goods supplied. Note that it may take up to 14 days for your bank to credit your account. We will use the same means of payments as you used for the initial transaction, unless you have expressly agreed otherwise.